1. Scope
Livinai provides AI-powered interior, exterior and 3D home-design tools. This policy applies to information processed through the Livinai mobile app, this website and support communications. It does not replace the privacy terms of third-party services you choose to use.
2. Information we process
- Account
- Your name, email address, authentication-provider identifier and profile image when provided through Sign in with Apple or Google sign-in. Livinai does not ask you to create a separate password.
- Your content
- Images you select, design preferences, prompts, generated designs, saved projects, project titles, and floor-plan or 3D project data.
- Purchases
- Product identifiers, transaction status and subscription or entitlement state. Apple processes iOS payment information; Livinai does not receive your full payment-card details.
- App activity
- Design counts, feature interactions, rewarded-ad activity, device or app identifiers, diagnostics and information needed to operate, secure and improve the service.
- Support
- Your email address and any information you choose to include when contacting us.
3. How we use information
We process information to authenticate accounts; create, store and display designs; operate subscriptions and virtual-coin features; deliver and measure eligible advertising; award coins for completed rewarded ads; maintain security; diagnose problems; improve reliability; respond to support requests; and meet legal obligations.
Your uploaded and generated designs are private to your account unless you choose to share or export them. Livinai does not provide a public gallery for your content.
4. Service providers
We use providers that process limited information to perform services for Livinai. Depending on the feature and platform, these may include:
- Apple and Google for authentication and Apple for iOS in-app purchases;
- RevenueCat for subscription, purchase and entitlement management;
- Google AdMob for advertising, including rewarded ads;
- Render and MongoDB Atlas for application hosting and data infrastructure;
- Cloudinary for media storage and delivery; and
- Modal and RunPod for computing and AI design processing.
We use providers whose contractual and privacy commitments require protections consistent with this policy and applicable law, and limit their access to what is needed to provide their services. The providers used may change as Livinai evolves.
5. Advertising and tracking
Livinai may display ads, including optional rewarded ads. On iOS, Livinai asks through Apple’s App Tracking Transparency prompt before using the advertising identifier (IDFA) to personalise ads using activity from other companies’ apps and websites. You may decline, and you may change the choice at any time in iOS Settings. Declining restricts no part of Livinai; ads simply become non-personalised. Whichever you choose, AdMob may still process limited device, advertising, interaction and diagnostic information to deliver ads, limit repetition, prevent fraud and provide aggregated reporting.
Where regional advertising consent rules require it, Profile → Advertising Privacy lets you review or change your advertising choices.
7. Retention and deletion
We retain information while your account is active and as needed to provide Livinai. Some records may be retained for a limited period for legal, fraud-prevention, security, dispute-resolution or accounting obligations.
You can begin account deletion inside Livinai by opening Profile → Account → Delete Account and following the confirmation steps. You may also contact us if you cannot access the in-app option. Account deletion does not cancel an Apple subscription; subscriptions must be cancelled separately through Apple.
8. Your choices and rights
You can manage photo and tracking permissions in iOS Settings; restore eligible purchases in Livinai; and manage subscriptions in your Apple account. Depending on where you live, you may also have rights to request access, correction, deletion, restriction, objection or a portable copy of certain personal information. Email us to make a request. We may need to verify that the request relates to your account.
9. Children
Livinai is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.
10. Security and international processing
We use reasonable technical and organisational safeguards designed to protect information, including encrypted network connections and access controls. No method of storage or transmission is completely secure.
Livinai and its providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
11. Changes to this policy
We may update this policy as Livinai, our providers or legal requirements change. We will publish the revised policy here and update the effective date. If a change is material, we will provide additional notice where required.
12. Contact
For privacy questions or requests, email livinai2025@gmail.com. For product help, visit Livinai Support.